Frequently Asked Questions
Get answers to all your questions.
Get answers to all your questions.
To conduct a single verification, click on the Options icon on Homepage > Select ‘Verify Hash’ > Enter your hash and click on the ‘Submit’ button.
To verify multiple has records simultaneously, click on the Options icon on Homepage > Click on ‘Upload File’ > Select ‘Bulk Upload Verify’. On the ‘Bulk Upload’ page, click on ‘Choose File’ to select and upload a file of your choice from your system and click on the ‘Upload’ button.
After successfully uploading a file for bulk verification (refer to Q.2), click on ‘Upload File’ > Select second option under dropdown > ‘Bulk Upload Report’ to find the results of your bulk verification.
To see and download verification results, click on the Options icon on Homepage > Select ‘Reports’ > Select ‘Verification Report’. You can view and download any report you like from the list.
Make sure the file you’re trying to upload is in the PDF format and check with the recipient if they shared the correct file with you. If you’re still unable to upload a file, we might be facing some technical difficulties. Please try again after some time.
You can bulk upload documents in PDF formats for only one company at a time. Kindly maintain separate documents for different companies.
While uploading new documents, enter the name of the company you’re doing the verification for in the ‘Company Name’ field.
Licenses are simply permissions for the number of team members you can add to your Verifier Account.
The number of licenses/team members allotted to every verifier account is dependent on their Subscription Plan. Prime Users are allotted 3 licenses including the main user and Platinum Users are allotted 5 licenses including the main user.
To add team members to your Verifier account, click on the Options icon on Homepage > Select ‘Add Staff’ > Select ‘Add Team Members’ and enter their details.
To edit your Staff Members, click on the Options icon on Homepage > Select ‘Add Staff’ > From the list of Staff at the bottom, click on edit to change the details of your existing team members. To increase the number of staff members on your account, visit the ‘Verification Plan’ page to upgrade your plan.
Yes. You can set the Staff Member's status as Active or Inactive depending on your requirement.
Check and verify the email address and password of the team member in the ‘Add Staff’ screen and make sure the details are correct.
To access your reports, click on the Options icon on Homepage > Click on ‘Reports’ to find your Verification Report and Wallet Report.
Verification Reports are a compilation of all the verification you’ve conducted in the past, either one by one or via bulk uploads.
The Wallet Report/Billing Report contains all the details of each one of your transactions on CertCheck including the date, amount, opening balance, closing balance and more.
To download individual reports, click on the Options icon on Homepage > Click on ‘Reports’ > Select Verification Reports > Select the file you wish to download and click on ‘Download Report’. In case you select multiple files from different companies, the reports will be downloaded in separate PDFs company-wise. Please note that you can only download successfully verified records.
You can see your current plan on the navigation bar on the top right corner of your screen, listed along with your username. You can also check the details of your plan by clicking on ‘Verification Plan’.
To change your payment plan, click on ‘Verifications Plan’ and select the plan you like. Please note that your new plan will only get activated once your current plan has expired.
To customise your plan, click on ‘Verifications Plan’ > Select ‘Contact Us for custom plan’ and we will get back to you.
To learn about our plans in detail, click on the Options icon on Homepage > Select ‘Verifications Plan’.
To upload new files, click on the Options icon on Homepage > Select ‘Upload New Data’ > Select the drop down menus for type of letter, start date and end date of issue > Click on ‘Choose File’ to select and upload a file of your choice from your system and click on the ‘Upload Data’ button.
Upon registration, you can upload up to 5000 for free. To upload more, contact us
Please ensure your file is not corrupt and also click on ‘Issuer Plan’ to check your plan.
To get an overview of all verified and unverified documents in the system, click on the Options icon on Homepage > Click on ‘Dashboard’.
Based on your current plan,‘documents to be uploaded’ reflect the number of uploads you’re allowed.
‘Documents Verified’ reflect the total number of documents verified by the user.
There must be some technical glitches. Please try again after some time.
To access your reports, click on the Options icon on Homepage > Click on ‘Reports’ to find your Verification Report and Wallet Report.
Verification Reports are a compilation of all the verification you’ve conducted in the past, either one by one or via bulk uploads.
To check your issuance report, click on the Options icon on Homepage > Click on ‘Reports’ > Select ‘Issuance Report’.
To view verification reports, click on the Options icon on Homepage > Click on ‘Reports’ > Select ‘Verification Reports’. You can view the individual reports by clicking on ‘SUCCESS’ and download successful as well as failed reports here.
The Wallet Report/Billing Report contains all the details of each one of your transactions on CertCheck.
To enter certificate details and generate a hash, click on the Options icon on Homepage > Click on ‘Upload Certificate Details’ > Fill out all the fields and click on the ‘Submit’ button.
Once you’ve successfully uploaded a file and if records exist in issuer's database then you can see results, click on the Options icon on Homepage > Click on ‘Dashboard’ to find all your hashes. To download your details, click on ‘Export Hash’.
To add a new company/university/institution on CertCheck, please write to us.
An identification number is your roll number or employee ID.
Every certificate has a unique number. Please check your certificate to find the certificate number.
To view the status and export the has for enrolled certificates, click on the Options icon on Homepage > Click on ‘Dashboard’. You will find all your certificates listed here.
Upon exporting a hash, you’ll receive a PDF file that you can share with your company/background verification firm.
For security reasons, you cannot directly copy paste a hash. You can export your details and share it through a PDF file.
To change your password, click on the button with your name on the top right corner of your screen > Select ‘Change Password’.
After registration, you’ll receive your login credentials. Once you login, you can access the ‘Guide’ section on the top right corner of your screen. The Guide will take you through every feature of the platform step-by-step. Additionally you can also refer to the FAQs section at the bottom of the page. If you still have questions, do not hesitate to contact us!
Write to us anytime by clicking on the ‘Contact Us’ button on the bottom of the page. You can also click on the Options icon and select ‘Contact Us’.
To log out, simply click on the button with your name on the top right corner of your screen and select logout.
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